Terms of Service
Last updated: October 31, 2026
These Terms of Service govern your use of Cleaning Solution Co's website and cleaning services. By booking a service or using our site, you agree to the terms below.
Acceptance of terms
By booking a cleaning, creating an account, or otherwise using our website and services, you agree to these Terms of Service. If you do not agree, please do not use our services.
Booking and estimates
Quotes are estimates based on the details you provide, including home size and service type. The final price may be adjusted if the actual scope of work differs from what was booked. We reserve the right to decline or reschedule a booking if the information provided is materially inaccurate.
Scheduling and access
You are responsible for providing safe access to your home, including disarming alarms, securing pets, and sharing any entry instructions. If a cleaner cannot safely enter your home at the scheduled time, you may be charged for the reserved time.
Cancellations and rescheduling
Cancellations or rescheduling made at least 24 hours before your appointment are free. Same-day cancellations may incur a fee to compensate your cleaner for the reserved time. To cancel or reschedule, use the link in your confirmation email or your account dashboard.
Payment
Payment is due as agreed at the time of booking or service completion. You authorize us to charge the agreed amount and any approved adjustments, add-ons, or tips. Disputed charges should be reported to us promptly so we can investigate.
Satisfaction guarantee
If you are not satisfied with a cleaning, contact us within 24 hours and we will re-clean the affected areas at no extra cost or work with you on a fair adjustment. This guarantee does not cover issues caused by pre-existing damage or conditions outside the scope of the service booked.
Limitation of liability
We take care to provide quality service, but we are not liable for damage to items that are fragile, valuable, or not disclosed before cleaning, or for issues arising from inaccurate information you provide. Our total liability for any claim is limited to the amount paid for the service at issue.
Cleaner conduct
Our cleaners are background-checked, trained, and insured. However, we are not responsible for personal property left unsecured, alarm systems we were not told about, or instructions not shared in advance.
Account responsibilities
You are responsible for keeping your account credentials secure and for activity under your account. Staff accounts are granted access based on role and must not be shared. Notify us immediately if you believe your account has been compromised.
Changes to terms
We may update these Terms from time to time. We will post the updated version on this page with a revised effective date. Continued use of our services after changes indicates your acceptance of the revised terms.
Contact
If you have questions about these Terms, please reach out using the contact details below.
Contact us
Questions about these Terms? Reach out and we will help.
Email: info@cleaningsolutionco.com
Phone: (631) 897-7953 · (631) 988-1113